When signing up, you have the option to port your number to continue receiving calls on that number.
Prior to porting we HIGHLY recommend you fully test out our service to make sure you happy with us. While doing so, we can show your phone number on outbound calls (pending proof demonstrating ownership or rights to use that number).
Due to the nature of porting, we provide no guarantee or minimum level of service on ported numbers. If you would like to receive multiple concurrent calls on your number, then we will need to know ahead of time and provide no guarantee that ported numbers can receive concurrent calls unless agreed before hand.
On all ports, we require a signed letter of authority.
If you port a block over, you MUST NOT allocate this to other parties as if you port out, they will need to ported out in 1 block again.
If your main billing number is being ported, then there is a very strong chance that the line (including any services such as broadband, associated numbers etc.) may be terminated (depends on where the numbers are coming from).
If a number has been ported before, we may not be able to port it in.
Please contact us for non-geographic porting.
To initiate a port, please open up a support ticket. Please provide the following information: Numbers to be ported, Range Holder, Current provider, Have the numbers been ported before?
Porting Costs:
*
**Relies on the loosing network, number(s) may not be able to handle 10 concurent calls.
Note: Should you wish to port your number(s) out at a later date, there is no cost for end user driven ports on end user accounts (end user meaning you are not reselling our services or are a Communications Provider). Otherwise there is a £10 per number per attempt charge for end user driven ports for those who resell our numbers or are a Communications Provider themselves. This is to cover the administration required in handling porting requests. Wholesale porting (i.e where a Communications Provider ports their number(s) to another Communications Provider and is not end user driven) is determined on a case by case basis and is not guaranteed. Costs will be provided on request for Wholesale porting.
If you have a query about our service or how to migrate from your current setup to us (it’s easier than you think) then open a support ticket.