When signing up, you have the option to port your number to continue receiving calls on that number.
Prior to porting we HIGHLY recommend you fully test out our service to make sure you happy with us. While doing so, we can show your phone number on outbound calls (pending proof demonstrating ownership or rights to use that number).
Due to the nature of porting, we provide no guarantee or minimum level of service on ported numbers. If you would like to receive multiple concurrent calls on your number, then we will need to know ahead of time and provide no guarantee that ported numbers can receive concurrent calls unless agreed before hand.
On all ports, we require a signed letter of authority.
If you port a block over, you MUST NOT allocate this to other parties as if you port out, they will need to ported out in 1 block again.
If your main billing number is being ported, then there is a very strong chance that the line (including any services such as broadband, associated numbers etc.) may be terminated (depends on where the numbers are coming from).
If a number has been ported before, we may not be able to port it in.
Please contact us for non-geographic porting.
To initiate a port, please open up a support ticket. Please provide the following information: Numbers to be ported, Range Holder, Current provider, Have the numbers been ported before?
**Relies on the loosing network, number(s) may not be able to handle 10 concurent calls.
***Porting is glorified number forwarding at the network level between operators. The loosing network needs to be compensated for handling the original call. In rare circumstances this can be £0.002/min and we will tell you at time of porting which will apply. We do not charge a channel fee and believe a pay per use model is more transparent to our own costs and is financially better for most customers.
Should you wish to port your number(s) out at a later date, we charge a £15 per number per attempt out (capped £100). This is to cover the administration required in handling porting requests.
If you have a query about our service or how to migrate from your current setup to us (it’s easier than you think) then open a support ticket.