Freephone numbers cost either £0.009/min receiving a call on VoIP or from £0.013/min to landline (unless you have a subscription, then its £0.009/min).
Since July 2015, there is a 2p/min surcharge when receiving calls from non UK landline destinations (i.e. Mobile, International etc.). As freephone is now free from mobiles, we are required to compensate the mobile operator for passing the call for free.
If you have a query about our service or how to migrate from your current setup to us (it’s easier than you think) then open a support ticket.